Returns & exchanges
Our "Seedhi Baat, No Bakwas" Return Policy
At SwidGlobal, we know that online shopping can feel risky. Sometimes it's a perfect fit, and sometimes it's paisa barbaadi. Either way, we'll help you sort it out.
What is your situation?
In case you want to return something
You can request a return within 3 days of receiving your order.
The item must:
- Be unused
- Be in the original condition
- Have tags and original packaging intact
For example:
"I tried them once on a carpet" = Completely fine
"Sirif 2 din outing pe hi pehna hai" = Completely not fine
In case you need a size exchange
Wrong size? Koi masla hi nai.
We offer a one-time size exchange for our shoes (subject to stock availability).
Just contact us within 2 days of receiving your order, and we’ll guide you through the process. Delivery charges may apply.
In case you receive the wrong item
Agar aapnay black samba order kiya aur parcel mein bakra nikal aya…
Contact us within 48 hours with:
- Your order number
- Clear photos/videos
- Packaging photos
If the mistake is from our side, we’ll sort it out ASAP.
In case your item arrives damaged
If your product arrives damaged or defective, let us know within 48 hours of delivery.
Send:
- Clear photos/videos
- Your order number
- Packaging images
We’ll have it sorted!
In case you need a refund
Once your returned item is received and inspected, approved refunds will be processed within 3-6 working days.
Shipping charges are non-refundable unless the issue was from our side.
In case you want to cancel an order
Need to cancel? Contact us before your order is dispatched.
Once shipped, the order will follow the return/exchange process instead.
Happy Shopping!
Regards, TEAM SWID.
Send us a request
Ordered as a guest, or something went wrong? Tell us what happened and we’ll reply by email, usually within one working day.